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The Risk Intel Podcast
The "Risk Intel" Podcast was developed to share our collective insights and knowledge working within the Financial Services industry and invite other risk enthusiasts to the show to educate and promote proactive risk management.
The show is hosted by Ed Vincent, CEO of SRA Watchtower, a leading SaaS provider of innovative risk management solutions, serving the financial services industry and beyond. Our suite of proprietary technology solutions and methodologies was built “by risk pros for risk pros” and designed to help customers navigate risk and drive growth. Watchtower, The Holistic Risk Intelligence Platform provides practitioners, executives and the Board with a panoramic view of risk to make informed decisions and drive performance. As a forward-thinking company, we recognize that risk is not just an obstacle, but can also be a catalyst for growth.
Learn more at www.SRAWatchtower.com.
The Risk Intel Podcast
S2 | E38: Client-Driven Success: Insights on Building a Client-led Culture
In this episode of the Risk Intel podcast, host Edward Vincent sat down with Sharon Campbell, VP of Client Services at SRA Watchtower, to explore the essential components of a successful client-led organization. Sharon’s extensive experience in leading client-facing teams across financial institutions and SaaS organizations positions her as an expert on how businesses can elevate their client services to deliver outstanding results. Throughout the conversation, Sharon shares valuable insights on how she has built a client-first culture at SRA Watchtower, differentiating between client services, client experience, and client success. She also speaks about the critical role of feedback in shaping client relationships. Tune in to listen to the full episode!
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