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The Risk Intel Podcast
The "Risk Intel" Podcast was developed to share our collective insights and knowledge working within the Financial Services industry and invite other risk enthusiasts to the show to educate and promote proactive risk management.
The show is hosted by Ed Vincent, CEO of SRA Watchtower, a leading SaaS provider of innovative risk management solutions, serving the financial services industry and beyond. Our suite of proprietary technology solutions and methodologies was built “by risk pros for risk pros” and designed to help customers navigate risk and drive growth. Watchtower, The Holistic Risk Intelligence Platform provides practitioners, executives and the Board with a panoramic view of risk to make informed decisions and drive performance. As a forward-thinking company, we recognize that risk is not just an obstacle, but can also be a catalyst for growth.
Learn more at www.SRAWatchtower.com.
The Risk Intel Podcast
S2 | E40: Client-Driven Success: Implementing More Than Software
In episode 40 of the Risk Intel podcast, host Edward Vincent sat down with Sharon Campbell, VP of Client Services at SRA Watchtower, to explore the evolving role of client services in the SaaS industry. Today’s client services teams do much more than just manage or implement software — they’re instrumental in driving successful client outcomes, integrating risk management solutions, and aligning these tools with business strategy. Sharon’s extensive experience in leading client-facing teams in financial institutions and SaaS companies positions her as an expert on how a service-driven approach can empower banks and financial firms to meet their risk management goals. In this episode, she dives into key strategies for integrating client feedback, creating efficient onboarding processes, and helping banks and credit unions adopt risk intelligence platforms with little to no IT dependency.
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